The Customer’s Experience Part 2

For years I have looked for something we could “do” to set us apart from other companies that repair and upgrade sprinkler systems. As far as I know, Rainstat Irrigation is the only company that does exactly what we do. I’ve looked for anything that would make us something other than a commodity--which is just fixing your sprinkler system in trade for money.

What would make you way more than satisfied? What would make you say, or at least think, “Wow! They did something so terrific, so unexpected, I’m going to pick up the phone and tell all my friends about Rainstat Irrigation.”

Here are some attempts:

• We price everything up front, so you stay in control.
• We carry state-of-the-art tools, so we can actually solve your problem.
• We answer the phone so you can talk to a real person.
• We don’t hire druggies and alcoholics, so you can feel safe.
• We show up when we say we will, so your time is respected.
• We guarantee our work, so you don’t have to do this again.
• This work take a license, insurance and training. We have all of that.

I know. Yawn!

Here are some things we haven’t done:

• Give a free pen with every job, so you can write something.
  
• Do this for free, so we can get out of this business and do something else.
• Over-promise so we can get all the business.
• Under-deliver, so our margins are higher.
  

So, here's the way we decided to attack this:
We realize that you have a problem and you want that problem to go away as quickly and as painlessly as possible. No theatrics. No phony razzle-dazzle. And, if while we are working on your problem we can see some way to make your day, we want to do that, too.

If that creates a really great experience, well, we’re glad. But, if all we did was take care of the problem with as little overhead for you as possible, we will be happy with that too.

Thanks for reading.

P.S. What do we do? We do commercial and residential sprinkler system repair; upgrade existing systems with weather-based, smart controllers; install, repair and certify backflow devices; and solve drainage problems. You can call us at 254.829.3800 or find us on web here.

P.P.S. We just added an easy way for you to follow us. Just click on the "Follow" button at the top of the sidebar. It would be a real honor if you did.

Drainage

You know you need drainage help when water is where it’s not supposed to be.

Needs:
The most obvious need is when heavy rains bring water into the house or garage. Drainage needs also show up when rain washes dirty water into your pool or rain forms a stagnant pond.
Although we are not foundation experts, we have seen our heavy clay soils reek havoc to foundations that have a fluctuating moisture content. Keeping puddles of water away from your foundation may help.

Solutions:
We will use gravity instead of pumps because gravity never quits. Pumps have their place, but often our heaviest rains are accompanied by electricity-interrupting conditions--which, of course, makes the solution no solution at all. Proper drainage is accomplished by placing one or several catch-basins where water accumulates. These catch-basins are connected to an underground piping system that carries the water down to a lower discharge point.

Result:
What we’re trying to accomplish is a landscape that accepts all the water it can, and then discharges any excess to the city’s waste-water treatment system. In rural areas, we are simply trying to find an on-purpose place for the water to go.

Methods:
We cut our teeth in this business as landscapers, so maintaining an excellent, scar-free landscape is our primary goal. A normal installation will involve cutting the turf off the top of the trench, opening the trench, leveling it to an acceptable grade, installing the pipe and basins, backfilling the trench and re-installing the original sod. We try to make it look like we were never there.

Pricing:
Every drain job we have ever done has been very different. That’s okay because we will come out to your property with a transit and other measuring devices and give you an up-front price. Free. We call it a Promise because we don’t want people to confuse what we do with an estimate. Our Promise price will be your invoice price.