It's Something Like a Traffic Accident

We had gotten off to a later start than intended so, when I saw the emergency lights ahead of us on I35, I groaned inside.  We were doing some work for a WalMart in Austin and we’re always conscious of the time because it takes a while to get there and get back. 

As it turned out, there was an accident but it was on the other side of the interstate.  A truck had completely blocked traffic and cars were backed up as far as we could see.  I was ashamed of myself for thinking I was glad it was “them” and not “us.”  We headed along our merry way for several minutes when I realized the traffic was still stopped.  It had been MILES.  Finally, we came to the end of the pack with new cars just now having to break to a halt.  

Because of my vantage point, I could see something they couldn’t.   Something inside me wanted to jump out of the car and yell, “Stop!  Get off the road!  Go eat, shop, ANYTHING!  You are going to be stopped here for HOURS if you don’t do something now!”

I didn’t, of course.

We continued down the road thinking about those poor travelers and how fortunate we were to not have been involved.  

It may seem to be an obtuse shift, but can we talk about water?  I believe we are in the same place as those unfortunate travelers.  By that, I mean there are already conditions in place that mask themselves now but will become imminently clear later.  

Think about it.  We have no less water now than we did on the day of Creation.  The issue is location, timing and purity.   This blog isn’t the forum to inform you on details, but I would hope you will be enlightened enough to start paying attention to how you use and waste water.  

We know a substantial portion of the water you use is outside (some say 70%).  So, if you are going to have a real impact on your water use, it probably isn’t going to be with a low-flow shower head--although that helps, too.  

That’s why we have a mission her at Rainstat Irrigation.  We want you to use all the water you need, and not a drop more.

We want to help you become a conservation hero while saving you money on your water bill.  Our Smart Controller for your sprinkler system saves anywhere from 20% to 50% on your water bill.  

Please call me.  My cell number is 254/744-1724.  You may be surprised at what you can do.  And if we all do our little part . . . 

The Well Went Dry

I think we paid $17,000 for our 16 acres.  It had a hand-dug well that all the local old-timers said had never run dry.  We had a house moved onto the land and got to work.  That was in June.  We were working on the house (a fixer upper), building fence, planting and loving it.  Our three kids were very young, and we all pitched in with everyone doing what they could.   It was great. 

August was hot.  Dry, too.  You know how Texas’ summers can get.   Anyway, the well went dry. 

I can remember the feeling of ruin when I realized that this wasn’t going to get better.  The well was dry, dry, dry.   We had a garden and some livestock.  We needed to take baths.  We needed to cook and drink.  We could do all of that, just not at home. 

Oh, and did I mention we couldn’t afford to get a new well dug? 

We had a relative that lived about a half mile away that agreed to let us use from her well.  We hauled water in opened-topped five gallon buckets, usually on the back of a Honda, Big Red three-wheeler.

One of the things we liked about this land was a wet-weather creek that ran through it.  The previous owner had pushed a tank on the creek for watering livestock.  We actually enjoyed fording the creek in wet times and the dry-times rumble tumble experience didn’t inconvenience any of us.  Until now. 

Our one toilet was one of those pre-efficient ones. It took five gallons of water to flush one time.  To put it another way, one flush demanded a one-mile round trip on a three-wheeler with a sloshing, overflowing, getting-you-wet, going-bouncy-through-the- creek bucket of water that sometimes didn’t have enough to do the deed by the time you got there.  Somehow the dictionary’s “a strong, unpleasant smell” doesn’t quite convey what is in my head when I say that often our house stunk. 

I may forget it someday, that Saturday morning, when Carmen, my wife’s college friend, just showed up at our house.   She and her family explained that they had lost our phone number, so they wrote us they were coming.  (We received her letter the following Monday.)  When you live on the back side of 16 acres that’s outside the city limits of a town with less than 400 souls, pop-ins are the exception to the norm.   It’s hard to remember, but I think we were about a month into the well-ran-dry period of our life.  We planned to work that day, which is to say none of us had made the effort to bathe, wash dishes or anything else requiring water.  We stunk, the house stunk and our “Oh, we’re so glad to see you” was, I’m sure, tainted by the mind-scream of  “Oh, I wish we had gotten your letter.”  We explained and they were very gracious, but that will forever be “my most uncomfortable moment.”  And water was the culprit. 

For all you “location, location, location” folks, I came up-close to the realization that land without water has a lower value than land with water.  How much less?  About 100%. 

I, again, don’t remember the details, but we gathered up enough coins to have Billy Harris come out and drill us a well.  It was a good well with cold, sweet water, and everyone lived happily ever after.   We have since sold that beautiful place and moved on.  We have city water now, and our house is clean and smells good.  We shower, brush our teeth, wash dishes, water the yard and flush the toilet without a thought.  

Could it happen again?  What’s your answer?   Could it? 

Here’s the take-home from this true story:  

--Yes, it could indeed.  Water could be unavailable–very easily.--

One way is quick.  If you lost electricity, you would be without water fast.  And there would be absolutely nothing you could do about it but say, “Go, man, go!” to the utility guys.   But, let’s say they went home because they couldn’t fix it.  The source, the generator, went down.  If you will let your mind consider your state, you will see you are in exactly the same position we were almost 30 years ago, with one huge exception.  You would have no place to haul water from.  (And, your car would have had its last tank of gasoline because there was no way to pump the fuel.)  Bottled water?  Sure, buy all you can, but watch out for that increasingly desperate mob that is trying to beat you to the punch.  Like everyone else, be sure and buy a lot because you have now discovered, how incredibly valuable water is. 

The other real possibility is one you won’t even consider and that is the loss of your water supply.  The fact is, this is where almost every US city is headed right now unless something happens.  What “something”?  Either new sources of water are going to have to be discovered or we are going to have to use less water.  Maybe a lot less water. 

That’s my call to you.  Start using less water.  Use just what you need, but no more. We have started a water catchment system at our house.  We are using “just enough water” to water our lawn.  We’ve installed a low-flow shower head, and our toilet uses a fraction of the old style.

It’s made a difference on our water bill even though we’re in the baby-steps stage.  But, if we all did what we could, when we could, the cumulative affect could be future-changing. 

You have choices now.  Please make wise ones.  

Comments?  Please let me hear. 

Business is Good––But It’s Not All Our Fault

We try to do the best we can.  But, as far as I know, no one else in the area does what we do. We don’t install sprinkler systems.  We don’t mow grass.  We don’t do landscaping.  We don’t spray weeds. 

All we do is repair and upgrade sprinkler systems.

And we think we know why that’s important. 

Installing a sprinkler system is pretty simple after you do it a couple hundred times.  Everything is under the installer’s control.  S/he plans the system, digs the trenches, connects the pipes, plumbs the heads, runs the wires and connects them to the controller mounted in the garage.  Before s/he covers everything up, the workers compare what they sees on the ground to the plan.  

Put another way, if you have workers that understand how to put all the pieces together and how to run a trencher, then the most important piece in the puzzle is the sprinkler Plan.  If the Plan is engineered correctly and the workers did what they were supposed to do, voilà!, it’s done.

––––

Please, now, consider repair.  Everything’s been running fine for years until . . .

Zone three quit working.  (If you are picturing what I have in my mind, the skill difference between someone who installs a sprinkler system and someone who repairs one, is evident and huge.)  There is nothing visual to indicate 1. that zone three has quit working or 2. that this yard even has a sprinkler system! 

Who are you going to call?  Here’s your choices: 1. The landscaper/irrigator/mower/jack-of-all-trades person who charges by the hour, or, 2. the one who does sprinkler repair only and guarantees his price and gets your okay before he ever starts the job?

If you chose the sprinkler repair specialist with the guaranteed up-front price, may I respectfully submit Rainstat Irrigation as your provider? 

Please call Drew at 254.829.3800 to schedule a free, no-obligation an up-front quote that we call a Promise.

Are We Running Out of Water?

You can hardly move around in this world without hearing about the water crisis.  "In the 20th century, we went to war over oil.  In the 21st century, we will go to war over water."  Really?  Before we go further, know that I'm biased.  I believe that governments and news media have a propensity to attempt to keep everyone scared.   It's like everyone graduated from the Chicken Little School of Outlook.  I am reading this book, Unquenchable - America's Water Crisis and What To Do About It, with my own set of filters that are ready to reject Robert Glennon's premise out of hand.

So why are we "running out" of water, and why should we care?   We have exactly the same amount of water today that we did at creation.  Remember Einstein's "matter is neither created nor destroyed"?  What then, is the problem?

First, we have more people.  

Second, we are fouling our own nests by our cavalier handling of fresh water.   Most of our water is saline and, therefore, undrinkable.  A look at our surface fresh water is telling.  The Great Lakes own 95% of fresh water in the US.  It would be an understatement to say these lakes are big.  But, if you want to see what can happen when you mix big bodies of water with bad decisions, all you have to do is look at the former USSR and the Aral Sea.  This was the world's fourth-largest inland body of water.  Today, it has lost 90% of it's water.  It all started by diverting fresh water that flowed into it for "good" but short-sighted purposes.  

If we continue to write checks without deposits to at least equal the withdrawals, we end up with no money.   All of life needs water to continue living.  We will run out, however, if we use too much.  We can't supply more water, so the role of the steward is becoming more important.  

We see a small role here.  

We believe we can help ensure that the the water you use is not wasted. 

Thanks for your interest.  More and more, I believe this is going to be of interest to us all.

Doug Saylor

P.S. I've changed my title here to CWS, Chief Water Steward.  I'm taking this seriously. 

The Customer’s Experience Part 2

For years I have looked for something we could “do” to set us apart from other companies that repair and upgrade sprinkler systems. As far as I know, Rainstat Irrigation is the only company that does exactly what we do. I’ve looked for anything that would make us something other than a commodity--which is just fixing your sprinkler system in trade for money.

What would make you way more than satisfied? What would make you say, or at least think, “Wow! They did something so terrific, so unexpected, I’m going to pick up the phone and tell all my friends about Rainstat Irrigation.”

Here are some attempts:

• We price everything up front, so you stay in control.
• We carry state-of-the-art tools, so we can actually solve your problem.
• We answer the phone so you can talk to a real person.
• We don’t hire druggies and alcoholics, so you can feel safe.
• We show up when we say we will, so your time is respected.
• We guarantee our work, so you don’t have to do this again.
• This work take a license, insurance and training. We have all of that.

I know. Yawn!

Here are some things we haven’t done:

• Give a free pen with every job, so you can write something.
  
• Do this for free, so we can get out of this business and do something else.
• Over-promise so we can get all the business.
• Under-deliver, so our margins are higher.
  

So, here's the way we decided to attack this:
We realize that you have a problem and you want that problem to go away as quickly and as painlessly as possible. No theatrics. No phony razzle-dazzle. And, if while we are working on your problem we can see some way to make your day, we want to do that, too.

If that creates a really great experience, well, we’re glad. But, if all we did was take care of the problem with as little overhead for you as possible, we will be happy with that too.

Thanks for reading.

P.S. What do we do? We do commercial and residential sprinkler system repair; upgrade existing systems with weather-based, smart controllers; install, repair and certify backflow devices; and solve drainage problems. You can call us at 254.829.3800 or find us on web here.

P.P.S. We just added an easy way for you to follow us. Just click on the "Follow" button at the top of the sidebar. It would be a real honor if you did.

The Customer's Experience

I want to tell you about my birthday lunch. A friend picked me up to try out the newest restaurant in town, Chuy’s. I like Mexican food.

I’m headed somewhere with this post that deals with some reading I’ve been doing about the customer “experience” -- the idea that you and I are looking for more than just __________ (fill in anything), we’re interested in an “experience.” We don’t want to go shopping, we want to go on an African safari complete with lions, tigers and bears. We don’t want to just go out to eat, we want EXCITEMENT, or some other mood. Me? I just wanted to enjoy the company of my friend, have a quiet enough place where we could talk and get a few bites to eat.

This friend heads up the Mexican food booth at our community’s annual Thanksgiving craft and children's fair. So, when he saw a group of ladies making tortillas by hand, we went over to take a look. They were standing behind a glass enclosure, so everyone could see exactly how and by whom their tortilla was made. One of the waitresses noticed that we were taking all this in and asked if we had any questions. My friend asked a few questions.

That was it. We sat down at our table and started looking at the menu.

A moment later, that same waitress walked up to our table and said, “Gentlemen, here are a few samples of our tortillas that I just took off the griddle. I thought you might enjoy them,” as she handed us a warmer-dish with tortillas in it.

THAT was nice.

So, I received a very positive “experience.” But I don’t think it was contrived. It was just a waitress that was thinking of someone other than herself. My guess is that there is no entry in a Chuy’s training manual that says to, “Take free tortillas by the table of a couple of old guys that happen to be interested in the tortilla process.” And that’s what made it pretty great.

We want to do that too. And, frankly, that’s a real problem. I’ll tell you about it in my next post, but if you want to look at our home page, you'll see our take on it.

Frozen Backflow Devices

Your backflow device may be frozen and you not know it.

And you may not know it until you start running your sprinkler system in the Spring. Other places discover it immediately because water started going everywhere!

Here are a couple of pictures of backflow devices we have been repairing for Texas WalMarts. If you weren't caught off guard with the very cold weather we had recently, you're in the minority.

If you're a Waco resident (under Waco water jurisdiction) you may be in for a surprise. Waco's code has changed. If your sprinkler's or commercial building's backflow device is the old kind--and it froze so it no longer functions, you'll have to bring it "up to code."

What does "up to code" mean? It just means your existing system will have to meet the same requirements that a new system would have to meet. Here's the short story:

Your yard is now classified as a "high hazard" from a risk to the potable water standpoint. That means you need a special kind of backflow device called a Reduced Pressure Zone (RPZ or RP). Two important aspects are that it is another expense and it can't be buried.

And THAT brings me back to why we've been so busy lately. We have been repairing and replacing unprotected, uninsulated backflow devices that froze. Part of the new code for Waco is that your fancy new backflow device has to be protected from the cold--so you won't have to do this again.

If we can help, please call us at 254.829.3800. We're licensed to repair and replace backflow devices.

Green is Good. Profitable Too!

Businesses in Waco are a frugal lot.

When they see that conserving, going green, or recycling can actually save them money, it's an easy decision to get on board. Now, you can water *less,* keep your landscape vibrant and healthy and reduce an expense you are already paying.

Here's a true story. It's about me and my own yard. I'm a trained irrigator. I don't want to brag, but my business dictates that I know what I'm talking about when it comes to watering landscapes. I know about all the plants' water requirements. I know about sprinklers, zoning, precipitation rates, soil types, blah, blah, blah. I KNOW how to schedule sprinklers to come on at the right time for the right amount. Don't ask me to play the piano, but I can say that I know irrigation.

A little over a year ago, I installed one of those new, smart controllers on my sprinkler system. What I found surprised me, frankly. I over-water. I checked my water usage and saved over 26% on my total water usage! Translating that into dollars is a savings of $558 in one year. So the biggest leak in my sprinkler system was me!

If you would like to know more, please call me. Especially if you're a business with a sprinkler system. (We'd love to talk to homeowners, too.) You can reach us at 254.829.3800.

Drainage

You know you need drainage help when water is where it’s not supposed to be.

Needs:
The most obvious need is when heavy rains bring water into the house or garage. Drainage needs also show up when rain washes dirty water into your pool or rain forms a stagnant pond.
Although we are not foundation experts, we have seen our heavy clay soils reek havoc to foundations that have a fluctuating moisture content. Keeping puddles of water away from your foundation may help.

Solutions:
We will use gravity instead of pumps because gravity never quits. Pumps have their place, but often our heaviest rains are accompanied by electricity-interrupting conditions--which, of course, makes the solution no solution at all. Proper drainage is accomplished by placing one or several catch-basins where water accumulates. These catch-basins are connected to an underground piping system that carries the water down to a lower discharge point.

Result:
What we’re trying to accomplish is a landscape that accepts all the water it can, and then discharges any excess to the city’s waste-water treatment system. In rural areas, we are simply trying to find an on-purpose place for the water to go.

Methods:
We cut our teeth in this business as landscapers, so maintaining an excellent, scar-free landscape is our primary goal. A normal installation will involve cutting the turf off the top of the trench, opening the trench, leveling it to an acceptable grade, installing the pipe and basins, backfilling the trench and re-installing the original sod. We try to make it look like we were never there.

Pricing:
Every drain job we have ever done has been very different. That’s okay because we will come out to your property with a transit and other measuring devices and give you an up-front price. Free. We call it a Promise because we don’t want people to confuse what we do with an estimate. Our Promise price will be your invoice price.